Real Life Client Stories: Emily

In earlier posts we’ve talked a bit about why we do what do. We’ve shared statistics and studies and discussed the importance of helping professionals improve their image and performance in the workplace, and why that is so important. We thought it might be a good idea to bring these concepts to life and share some true stories, and outcomes, from real clients we've worked with throughout our careers.   

Let’s start with Emily. Emily was a young professional, straight out of an ivy league school. She worked in a fairly creative, business casual work place in New York City. Emily was smart and ambitious and stylish. She started working the summer after graduation and didn’t give too much thought to building a work wardrobe. She attended some workshops at her university's career center. They touched on what new employees should wear to work, but she didn’t feel it was geared towards her (she was never going to wear a navy pant suit). She had a couple rounds of interviews at her new company so she was pretty confident she had a good grasp of the office culture.

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She told us that the first week she wore denim and flats and a button down pretty much every day. She felt fine, but kind of boring. As she got more comfortable in the office, her clothes became much more casual and trendy. In fact, she even told us that if she had a big date or happy hour scheduled for after work, she would plan her outfit around that event, rather than what was going on at the office. She admitted, that after a couple of months on the job, there was really no distinction between what she was wearing to work and what she would wear out at night or on the weekends.

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One particularly hot summer day, she decided to wear a pair of shorts and a crop top. She didn’t think twice about it, until she walked past her boss’s office and was called in. Emily told us her boss took one look at her and sent her home to change. She told her it was completely inappropriate and unacceptable. She mentioned she had been meaning to talk to her for awhile about how she was dressing for work, but never felt completely comfortable doing it - but this outfit was the straw that broke the camel's back.

Emily told us that at first she was angry, then embarrassed, then slowly she accepted that her boss was right and she needed some help. That was when she reached out to us, and we’re so glad she did!


Emily gave us the full rundown of the situation and we asked lots of questions to get a better idea of who she was and what elements of her personal style should come through in her work style. We researched the company to learn what would be appropriate. We put together several custom looks for her, and she was thrilled. We knew she was on a budget so we pulled fairly inexpensive pieces that were really versatile, but we also showed her some investment items that she could save up for, or request as gifts (she told us she had a birthday coming up).

She ending up purchasing much of what we recommended. We checked back a couple weeks later and Emily was ecstatic. She told us that her boss and colleagues had noticed a change in her, but more importantly she had noticed a change in herself. Emily said she was more focused at work. She was confident and more likely to speak up in meetings. She called us a week later and said her boss had actually invited her to a client meeting.  That typically didn’t happen for employees at her level.  She said she knew for a fact if she was dressed like ‘the old Emily’, her boss never would have considered it.

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We kept in touch and she requested new looks and pieces from time to time. About six months after we started working with her she was excited to report that she’d been promoted. Years later she's very successful (and still stylish) working in the digital department of a major fashion brand.

Now, we don’t want to take all the credit for her success. Clearly Emily had everything it took to succeed; she was smart, dedicated, passionate and driven. That said, even Emily will agree that how she originally dressed definitely would have held her back.  Her ‘revised’ work style gave her the confidence to speak up and get noticed (in all the right ways) and it absolutely opened doors for her!

We have several stories like this one, and they all spoke to us and stuck with us. We love guiding and training people on an individual level, but what if we could do it on a larger scale? What if we could work with companies and be the outside expert that helps guide employees in this really important (and often overlooked) area?  So that’s what we did, and we’re so happy we did it!  More real life client stores to come in future posts!